The forecast interval is a one-time choice — Learn it in 5 minutes

About five minutes of reading

Scheduling and capacity planning both wait on a forecast, and the interval cannot be edited later.

Forecasting predicts contact volume and handle time from historical metrics. Short-term forecasts update daily and are the input for scheduling up to 18 weeks ahead. Long-term forecasts update every week, on the weekday you created them, and are the input for capacity planning up to 64 weeks ahead.

Before any of that, set the forecast and schedule interval to 15 or 30 minutes. The interval page says you need Forecast and schedule interval - Edit, you must set it before you create forecast groups, and you cannot change it later. Intraday forecasts update every 15 minutes, and only for a queue-channel with at least 5,000 unique contacts a week over the last 4 weeks.

• The first short-term or long-term forecast is typically ready within 4 hours, and often in about 1 hour.
• Only the newest forecast stays on the page. Download a copy if you need to keep that day.
• The forecasting page lists the order: interval, forecast groups, historical import, create, inspect, publish.
• A change to the forecast group, such as adding or removing a queue, starts that computation again.

Number on this page: Interval 15 or 30. Minutes. Set once. Cannot be changed.