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Agentic CX is a flow exit, not a magic queue — Worked example
- Hand off. With context.
- Return. An exit you listed.
- Branch. Including failure.
- Measure. Containment and transfers.
What usually goes wrong: A single exit arrow labeled 'done' and no error port.
Sources and go deeper
- Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10