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Agentic CX is a flow exit, not a magic queue — Learn it in 5 minutes
About five minutes of reading
The application returns an exit condition. Your flow must have a branch for each one, including failure.
The Agentic CX block passes context variables in and routes on the exit condition that comes back. Live Sync, the new name for Voice+, can guide a customer inside a web or mobile app. It is 0.01 USD per minute on top of the channel rate, generally available 2 September 2026, and not billed during the trial through 30 November 2026.
External Tool calls a tool behind an Amazon Bedrock AgentCore gateway. That is a different block, with a different permission story.
- Map every exit to a queue, a message, or a failure prompt.
- Pass only the attributes the bot needs.
- Keep a DTMF path to a person.
- Load-test the tool. The flow timeout still exists.
Number on this page: Live Sync $0.01. Per minute, trial through 30 Nov 2026
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10