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Voice ID has ended — Learn it in 5 minutes
About five minutes of reading
On 14 October 2026 this feature is already past its end of support. Leave the blocks out.
New customers stopped on 20 May 2025. Support ended on 20 May 2026. After that date the console, the admin site, the CCP, and the Voice ID resources are not available. The admin guide points at marketplace partners and at a one-time password through AWS End User Messaging SMS.
The blocks Check Voice ID and Set Voice ID still appear in the historical block list. Adding them to a new flow is a defect.
- Do not grant voiceid IAM permissions for a new design.
- If you still have a domain from before the end date, follow the guide's export and delete steps. Do not assume the data remains.
- Authentication for a new design is Cognito plus Profiles, or your own Lambda check.
- Say 'ended' in the migration map so nobody plans a phase around it.
Number on this page: Ended 2026-05-20. After new customers stopped in 2025
Sources and go deeper
- Amazon Connect Customer Voice ID end of support - Amazon Connect Customer AWS docs. last checked 2026-10
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Call centre - Wikipedia Wikipedia. last checked 2026-10