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Voice ID has ended — Visual
Partner biometric, or a one-time password.
Sources and go deeper
- Amazon Connect Customer Voice ID end of support - Amazon Connect Customer AWS docs. last checked 2026-10
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Call centre - Wikipedia Wikipedia. last checked 2026-10