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Conversational analytics is Contact Lens under a new name — Quiz

Question 1

Which term matches this description? The former name of conversational analytics. The product page says the function remains.

Show the cited answer

The former name of conversational analytics. The product page says the function remains. The term is Contact Lens.

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Question 2

Which term matches this description? The 4 Aug 2026 name for Contact Lens: transcripts, sentiment, redaction, summaries, and categories.

Show the cited answer

The 4 Aug 2026 name for Contact Lens: transcripts, sentiment, redaction, summaries, and categories. The term is Conversational analytics.

Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10

Question 3

Which term matches this description? Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls.

Show the cited answer

Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls. The term is Real-time analytics.

Amazon Connect – Now Smarter and More Integrated With Third-Party Tools | AWS News Blog AWS docs. last checked 2026-10

Sources and go deeper

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