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Real-time boards and historical intervals — Worked example
- Define. SL and AHT in one sentence.
- Interval. 15 minutes to start.
- API. GetMetricDataV2.
- Keep. Fewer saved reports.
What usually goes wrong: Screenshotting the real-time page as the month's service level.
Sources and go deeper
- confirm Real-time metrics. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer contact events - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10