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A migration playbook — Learn it in 5 minutes

About five minutes of reading

The order is identity, network, flows, a pilot number, reports, then the port.

Federate a pilot team and prove the CCP on their real network. Rebuild the busiest script as a flow with error branches and a module for recording. Staff one queue. Compare a day of contacts with CUIC or the old wallboard, using written formulas.

Then port a pilot number with a rollback date. Only after audio, pop, and WFM look right do you move the range. Global Resiliency comes after the instance is the system of record, not before.

Number on this page: Order 6. Identity, network, flow, pilot, reports, port

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Sources and go deeper

sources.json