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Campaigns dial only after the quota is not zero — Learn it in 5 minutes
About five minutes of reading
The default concurrent campaign call quota is 0. The symptom is a fast busy, and it is not a carrier outage.
You get 50 active campaigns and 500 total per instance as defaults. Voice minutes on a campaign are priced higher than ordinary voice. Check call progress is the answering-machine branch and it only works in campaign flows.
A campaign needs a caller ID you are allowed to present, a calling window, and agents or an agentless flow that can actually finish the conversation.
- Raise the concurrent campaign quota before the first run.
- AMD branches need a prompt for humans and a disposition for machines.
- Compliance with calling hours is your job. The block will dial when the campaign says to.
- Email and SMS campaigns use the message prices, not the voice minute.
Number on this page: Default campaign calls 0. Until you request capacity
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10