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Chat, SMS, WhatsApp, and the idle-chat quota — Quiz

Question 1

Which term matches this description? A chat that can go quiet without holding a concurrent-chat slot the way an abandoned idle chat does.

Show the cited answer

A chat that can go quiet without holding a concurrent-chat slot the way an abandoned idle chat does. The term is Persistent chat.

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Counted in the concurrent chat quota with SMS and WhatsApp.

Show the cited answer

Counted in the concurrent chat quota with SMS and WhatsApp. The term is Apple Messages for Business.

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? A third-party messaging channel counted inside the concurrent chat quota. Connect Customer prices the message at 0.014 USD before delivery fees.

Show the cited answer

A third-party messaging channel counted inside the concurrent chat quota. Connect Customer prices the message at 0.014 USD before delivery fees. The term is WhatsApp.

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json