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Routing profiles, queues, and skills — Working
Hours, overrides, and the transfer flow on a quick connect.
Hours and overrides
The check uses the queue's hours and the queue's time zone. Your laptop's clock is irrelevant.
Quick connects and the flows behind them
A quick connect is a target plus a flow. The flow is where you record, whisper, and set attributes.
Sources and go deeper
- Set the hours of operation and time zone for a queue using Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- Standard queues and agent queues in your Connect Customer contact center - Amazon Connect Customer AWS docs. last checked 2026-10
- Create quick connects in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Automatic call distributor - Wikipedia Wikipedia. last checked 2026-10