Independent study lab

This is an independent, free, learning-only student project. It respects every company and vendor. Trademarks belong to their owners. It is not affiliated with or endorsed by Amazon Web Services, Cisco, Genesys, Salesforce, Twilio, or any other company. If you have a concern, the page will be removed or corrected promptly through the contact form. Nothing here is sold. There are no ads. The author is happy to volunteer for any organization.

Contact: https://cyphermonkeylabs.com/#contact

Salesforce starts as a CCP embed in a sandbox — Worked example

  1. Sandbox. Install there first.
  2. Package. The managed CTI adapter.
  3. Call Center. Salesforce configuration.
  4. CCP. WebRTC panel inside Salesforce.

What usually goes wrong: Installing the package in the production org on the first try.

Sources and go deeper

sources.json