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AI agents: configure, cite, and a way out — Learn it in 5 minutes

About five minutes of reading

An agent who cannot reach a person is not assisted. They are stuck.

Attach the domain with the Connect assistant block only on flows where the knowledge base has an owner. For self-service, the Agentic CX exit conditions must include failure and 'human'. External Tool calls need a permission review. Live Sync is optional and priced.

Faults: empty recommendations because the block never ran, answers from a stale article, a policy written for the wrong IAM prefix, and a bot that consumes the 8-second Lambda budget inside a tool call.

Number on this page: Escape Always. A person or a callback

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Sources and go deeper

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