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CRM configuration and the faults that look like routing bugs — Quiz

Question 1

Which term matches this description? The contact attribute that carries the E911 address as a JSON string. Keys include country, A1, A3, HNO, RD, STS, and PC.

Show the cited answer

The contact attribute that carries the E911 address as a JSON string. Keys include country, A1, A3, HNO, RD, STS, and PC. The term is CivicAddress.

Format a physical address for E911 to pass to Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? A queue with no staffable profile makes the forecast look 'wrong'.

Show the cited answer

A queue with no staffable profile makes the forecast look 'wrong'. The term is Native forecasting and scheduling (4).

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? KMS failures look like missing files.

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KMS failures look like missing files. The term is Recording and screen capture (2).

Flow block in Connect Customer: Set recording and analytics behavior - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json