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Quality management on top of analytics — Quiz

Question 1

Which term matches this description? Scoring contacts against a form, coaching from the score, and keeping the recording that proves it.

Show the cited answer

Scoring contacts against a form, coaching from the score, and keeping the recording that proves it. The term is Quality management.

confirm Evaluation forms. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.

Question 2

Which term matches this description? The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR.

Show the cited answer

The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR. The term is S3 recording object.

Flow block in Connect Customer: Set recording and analytics behavior - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? The one-page picture of which system owns telephony, the agent, the record, the score, and the emergency call.

Show the cited answer

The one-page picture of which system owns telephony, the agent, the record, the score, and the emergency call. The term is Mind map.

Security in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

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