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Every error branch is a product decision — Quiz

Question 1

Which term matches this description? The interruptible flow that runs while the customer waits, before an agent joins.

Show the cited answer

The interruptible flow that runs while the customer waits, before an agent joins. The term is Customer queue flow.

Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Sends a share of contacts down each branch. Use it for a measured pilot, not for skills.

Show the cited answer

Sends a share of contacts down each branch. Use it for a measured pilot, not for skills. The term is Distribute by percentage.

Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Offers a contact to a specific agent even at max concurrency or in a custom status. Group: Routing.

Show the cited answer

Offers a contact to a specific agent even at max concurrency or in a custom status. Group: Routing. The term is Block: Interrupt agent.

Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json