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IAM is not the security profile — Worked example
- User. Security profile and routing profile.
- Role. IAM for APIs and S3.
- Resource policy. Lambda allows Connect.
- Key policy. KMS allows the service role.
What usually goes wrong: Granting an agent AdministratorAccess because the security profile looked empty.
Sources and go deeper
- Configure SAML with IAM for Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- What is IAM? - AWS Identity and Access Management AWS docs. last checked 2026-10
- Security in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Identity and access management - Wikipedia Wikipedia. last checked 2026-10