SAML attributes that make a user real — Ecosystem

Glossary

• Instance The Connect container in one Region. It holds users, flows, queues, and numbers. A new account starts at two instances per Region.
• my.connect.aws The current instance domain. awsapps.com is the old domain the docs say is going away.

Mind map

Open the Instance mind map

Sister technologies

Every number, user, and flow lives in one instance in one Region. Get this wrong and the rest of the design has no home.

Config and troubleshooting

Declaring SAML done because the IdP returned a success code.

One instance, one Region. IdentityManagementType is SAML or CONNECT_MANAGED. The alias becomes the instance name.

CfnInstance AWS::Connect::Instance

Resources:
  CampusInstance:
    Type: AWS::Connect::Instance
    Properties:
      IdentityManagementType: CONNECT_MANAGED
      InstanceAlias: campus-demo
      Attributes:
        InboundCalls: true
        OutboundCalls: true
        ContactflowLogs: true

Integration map

Join records on ContactId. The integration map room lists the seams.

Cross-platform bridges

A CUCM calling search space is not a routing profile, but the profile is the closest idea of 'who can receive what'. A partition is not a Connect object. A UCCX CSQ and a UCCE skill group map to a queue. Precision steps map to routing criteria. A script, an Architect flow, and an Avaya vector map to a contact flow.

Open the mapping room

Future hooks

Hooks you can adopt later: EventBridge contact events, the CTR stream, agent events, Kinesis Video, Customer Profiles events, Cases, Show view, data tables, External Tool, and the flow language JSON in your pipeline. Live Sync and Agentic CX are the 2026 hooks for guided and agentic experiences.