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Turn conversational analytics on for the contact — Quiz

Question 1

Which term matches this description? The former name of conversational analytics. The product page says the function remains.

Show the cited answer

The former name of conversational analytics. The product page says the function remains. The term is Contact Lens.

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Question 2

Which term matches this description? Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls.

Show the cited answer

Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls. The term is Real-time analytics.

Amazon Connect – Now Smarter and More Integrated With Third-Party Tools | AWS News Blog AWS docs. last checked 2026-10

Question 3

Which term matches this description? Removing sensitive data from a transcript or recording. Conversational analytics can redact. Confirm the rule before you promise a regulator it is on.

Show the cited answer

Removing sensitive data from a transcript or recording. Conversational analytics can redact. Confirm the rule before you promise a regulator it is on. The term is Redaction.

Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10

Sources and go deeper

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