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Tasks are the channel with no audio — Learn it in 5 minutes
About five minutes of reading
A promise to call back, a form to review, and a follow-up are tasks. They have quotas and an expiry.
Create task starts a task contact and a flow. Agents work tasks from a routing profile that includes the task channel. The default concurrent quota is 2500 active tasks, including ACW. You can schedule a task up to 90 days out and reschedule it at most 20 times.
Basic task price in the appendix's Basic table is 0.04 USD per task created. Connect Customer lists 0.070 USD per task in the engagement table. Read the row that matches the product form you bought. This campus labels both as list prices, not a quote.
- Task templates: 50 per instance, not adjustable, with 50 custom fields.
- A task flow can still call Lambda.
- Do not use a voice queue for work that has no call.
- Expiry and assignment are visible in metrics. Alarm on age.
Number on this page: Active tasks 2500. Default concurrent quota
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Use Connect Customer Customer Profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- What is Connect Customer? - Amazon Connect Customer AWS docs. last checked 2026-10
- Customer relationship management - Wikipedia Wikipedia. last checked 2026-10