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Only one multi-Region design is supported — Learn it in 5 minutes

About five minutes of reading

AWS says Global Resiliency is the supported multi-Region approach, and that unsupported designs can affect quotas and the SLA story.

You replicate a linked instance, put numbers in a traffic distribution group, and shift telephony and agents in 10 percent steps. Pairs are Northern Virginia and Oregon, Frankfurt and London, Tokyo and Osaka. New instances from 1 September 2026 get global routing, analytics, and contact search by default. Older ones can be migrated on request.

ReplicateInstance copies flows, modules, users, profiles, queues, hours, quick connects, and number associations. It does not copy prompts that live only as loose S3 objects in the way people assume. Read the replica page before the test.

Number on this page: Steps 10%. Traffic distribution increments

Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.

Sources and go deeper

sources.json