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Routing criteria, expiry, and a preferred agent — Quiz

Question 1

Which term matches this description? A number on a queue inside a routing profile. A lower number is served first.

Show the cited answer

A number on a queue inside a routing profile. A lower number is served first. The term is Priority.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? The queue selected by Set working queue. Transfer to queue uses it.

Show the cited answer

The queue selected by Set working queue. Transfer to queue uses it. The term is Working queue.

Flow block in Connect Customer: Transfer to queue - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? A one-click transfer target: a user, a queue, or an external number.

Show the cited answer

A one-click transfer target: a user, a queue, or an external number. The term is Quick connect.

Create quick connects in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json