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Priority, delay, and concurrency — Quiz

Question 1

Which term matches this description? The list of queues an agent can receive, with channel concurrency, priority, and delay.

Show the cited answer

The list of queues an agent can receive, with channel concurrency, priority, and delay. The term is Routing profile.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? A number on a queue inside a routing profile. A lower number is served first.

Show the cited answer

A number on a queue inside a routing profile. A lower number is served first. The term is Priority.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Where a contact waits. Standard queues hold customers. Agent queues hold transfers to a specific user, 10 contacts each by default.

Show the cited answer

Where a contact waits. Standard queues hold customers. Agent queues hold transfers to a specific user, 10 contacts each by default. The term is Queue.

Standard queues and agent queues in your Connect Customer contact center - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json