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Queues wait. Profiles decide who is eligible. — Quiz

Question 1

Which term matches this description? Seconds a contact must wait before an agent with that profile can receive it.

Show the cited answer

Seconds a contact must wait before an agent with that profile can receive it. The term is Delay.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Two profiles can point at one queue with different priority.

Show the cited answer

Two profiles can point at one queue with different priority. The term is Priority, delay, and concurrency (2).

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? The list of queues an agent can receive, with channel concurrency, priority, and delay.

Show the cited answer

The list of queues an agent can receive, with channel concurrency, priority, and delay. The term is Routing profile.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json