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How to talk about the price without inventing it — Ecosystem

Glossary

Security profile What a user may do in the admin site and the CCP. Different from an IAM policy.
IAM policy What an AWS principal may call. Connect, Profiles, Cases, and agent assist use different IAM prefixes.
Service-linked role The role AWS creates so Connect can write to S3, CloudWatch, and other services you name.
KMS key policy The key's own allow list. Recordings stay unreadable if the key does not trust the Connect role.

Mind map

Open the Security, quotas, price mind map

Sister technologies

A design that cannot name its IAM prefix, its key, and its quota will fail the first real week.

Config and troubleshooting

A single blended 'per minute' number with no telephony and no date.

A security profile is not an IAM policy. This statement allows two read actions on one instance ARN. Lambda's resource policy is a separate document.

Service authorization

CloudFormation study snippet

Resources:
  OperatorPolicy:
    Type: AWS::IAM::ManagedPolicy
    Properties:
      PolicyDocument:
        Version: "2012-10-17"
        Statement:
          - Effect: Allow
            Action:
              - connect:DescribeInstance
              - connect:ListQueues
            Resource: !GetAtt CampusInstance.Arn

Integration map

Join records on ContactId. The integration map room lists the seams.

Cross-platform bridges

A CUCM calling search space is not a routing profile, but the profile is the closest idea of 'who can receive what'. A partition is not a Connect object. A UCCX CSQ and a UCCE skill group map to a queue. Precision steps map to routing criteria. A script, an Architect flow, and an Avaya vector map to a contact flow.

Open the mapping room

Future hooks

Hooks you can adopt later: EventBridge contact events, the CTR stream, agent events, Kinesis Video, Customer Profiles events, Cases, Show view, data tables, External Tool, and the flow language JSON in your pipeline. Live Sync and Agentic CX are the 2026 hooks for guided and agentic experiences.

Sources and go deeper

Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
Amazon Web Services - Wikipedia Wikipedia. last checked 2026-10

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