Independent study lab
This is an independent, free, learning-only student project. It respects every company and vendor. Trademarks belong to their owners. It is not affiliated with or endorsed by Amazon Web Services, Cisco, Genesys, Salesforce, Twilio, or any other company. If you have a concern, the page will be removed or corrected promptly through the contact form. Nothing here is sold. There are no ads. The author is happy to volunteer for any organization.
SIP, external voice, and what is not a trunk in the CUCM sense — Visual
Connect owns the call, or Connect only analyzes a call owned elsewhere.
Sources and go deeper
- Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
- RFC 3261: SIP: Session Initiation Protocol | RFC Editor RFC. last checked 2026-10
- RFC 3550: RTP: A Transport Protocol for Real-Time Applications | RFC Editor RFC. last checked 2026-10
- RFC 3711: The Secure Real-time Transport Protocol (SRTP) | RFC Editor RFC. last checked 2026-10
- The voice channel in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Session Initiation Protocol - Wikipedia Wikipedia. last checked 2026-10
- Real-time Transport Protocol - Wikipedia Wikipedia. last checked 2026-10