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Publish the schedule before you talk about adherence — Quiz

Question 1

Which term matches this description? How closely an agent's actual status matched the published schedule. Native metrics appear after schedules are published. Third-party WFM reads agent events.

Show the cited answer

How closely an agent's actual status matched the published schedule. Native metrics appear after schedules are published. Third-party WFM reads agent events. The term is Schedule adherence.

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Published schedules are what adherence compares against.

Show the cited answer

Published schedules are what adherence compares against. The term is Native forecasting and scheduling (3).

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? The 4 Aug 2026 name for native WFM: forecast, capacity, schedules, and adherence.

Show the cited answer

The 4 Aug 2026 name for native WFM: forecast, capacity, schedules, and adherence. The term is Forecasting and agent scheduling.

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json