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The CCP is a web app with a telephone inside — Quiz

Question 1

Which term matches this description? The relay used when the browser cannot send media directly. The error text names turn:TurnNlb-....elb.region.amazonaws.com:3478.

Show the cited answer

The relay used when the browser cannot send media directly. The error text names turn:TurnNlb-....elb.region.amazonaws.com:3478. The term is TURN.

Contact Control Panel (CCP) Issues - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Must allow the browser's ephemeral UDP range back in, or media fails even when 3478 is allowed outbound.

Show the cited answer

Must allow the browser's ephemeral UDP range back in, or media fails even when 3478 is allowed outbound. The term is Stateless firewall.

Set up your network to use the Connect Customer Contact Control Panel (CCP) - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? A custom CCP using Streams is justified when the workspace cannot host the system of record.

Show the cited answer

A custom CCP using Streams is justified when the workspace cannot host the system of record. The term is The workspace is where the ecosystem becomes visible (3).

Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json