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The workspace is where the ecosystem becomes visible — Worked example
- Attribute. Written in the flow.
- Workspace. Reads it.
- View. Next best action.
- ACW. Then the status changes.
What usually goes wrong: Training agents to paste the phone number into the CRM by hand.
Sources and go deeper
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- How Contact Control Panel (CCP) uses WebRTC - Amazon Connect Customer AWS docs. last checked 2026-10
- Set up your network to use the Connect Customer Contact Control Panel (CCP) - Amazon Connect Customer AWS docs. last checked 2026-10
- GitHub - amazon-connect/amazon-connect-streams: Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems. · GitHub community. last checked 2026-10
- RFC 8825: Overview: Real-Time Protocols for Browser-Based Applications | RFC Editor RFC. last checked 2026-10
- RFC 5766: Traversal Using Relays around NAT (TURN): Relay Extensions to Session Traversal Utilities for NAT (STUN) | RFC Editor RFC. last checked 2026-10
- RFC 6455: The WebSocket Protocol | RFC Editor RFC. last checked 2026-10
- WebRTC - Wikipedia Wikipedia. last checked 2026-10