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The workspace is where the ecosystem becomes visible — Quiz

Question 1

Which term matches this description? The fuller desktop around the CCP: profiles, cases, step-by-step views, and third-party apps.

Show the cited answer

The fuller desktop around the CCP: profiles, cases, step-by-step views, and third-party apps. The term is Agent workspace.

Customize the Connect Customer agent workspace - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Renders a step-by-step view in the agent workspace.

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Renders a step-by-step view in the agent workspace. The term is Show view.

Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? A view that tells the agent the next click. Previewed in the workspace on 29 Nov 2022.

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A view that tells the agent the next click. Previewed in the workspace on 29 Nov 2022. The term is Step-by-step guide.

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Sources and go deeper

sources.json