Cutover checklist

Confirm before relying.

A migration playbook

• Dual-run the recording tools.
• Translate quick connects from the old speed-dial list, and delete the dead ones.
• Hours and holidays are a data migration, not a memory test.
• Keep a glossary so 'skill' means one thing in the new design.

Rebuilding every script before anyone has taken a CCP call.

The mapping table you put in the migration pack

• Write one row per old object, with the Connect object and the pitfall.
• Skills can become proficiencies or extra queues. Pick one and say why.
• Hunt pilots become queues plus priority and delay.
• The lab translator does this row by row.

Creating a queue named after every CUCM partition.

Pitfalls that show up in every platform

• Write the AHT formula on the report.
• Test the external transfer with a real desk phone.
• Inventory holidays.
• Decide what 'abandoned' means.

A spreadsheet that says 'like for like' with no formulas.