{
  "room": "cpaas-twilio",
  "title": "Twilio Flex is a different product, documented on its own site",
  "last_checked": "2026-10",
  "sources": [
    {
      "title": "Integrate Flex with Salesforce",
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      "status": "verified"
    },
    {
      "title": "Flow block in Connect Customer: Transfer to phone number - Amazon Connect Customer",
      "url": "https://docs.aws.amazon.com/connect/latest/adminguide/transfer-to-phone-number.html",
      "kind": "aws",
      "last_checked": "2026-10",
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    },
    {
      "title": "Call Transfer via SIP REFER",
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      "status": "verified"
    },
    {
      "title": "Embed the Connect Customer Contact Control Panel (CCP) into Salesforce - Amazon Connect Customer",
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    }
  ]
}