Preview lets the agent read first
One preview cycle
Offer
The next record is
delivered.
Dialer
Read
History is on screen
before dial.
Agent
Dial
One call goes out for
that agent.
Agent
Connect
A live answer reaches
that agent.
Dialer
Code
A disposition decides
the next try.
Agent
Next
Another record waits
until an agent is free.
Dialer
See the record, then one call.
Sources and go deeper
Dialer product page
.
vendor
. last checked 2026-10.
Outbound product page
.
vendor
. last checked 2026-10.
TCPA manual touch
.
community
. last checked 2026-10.
Telephone Consumer Protection Act of 1991
.
wikipedia
. last checked 2026-10.