Autodial is the IVR's outbound
A reminder call
List
The next reminder row is
dialed.
Dialer
Run
The autodial campaign is
running.
Dialer
Play
The prompt speaks the
reminder.
IVR
Digit
A menu can offer an
agent.
Person
Skill
Skill Transfer uses the
Outbound Skills list.
IVR
Done
A final disposition or
the script ends the row.
Person
List, then script, then maybe a skill.
Sources and go deeper
Planning your implementation
.
vendor
. last checked 2026-10.
Skill groups
.
vendor
. last checked 2026-10.
Inbound campaigns
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.