Priority and ratio are campaign settings
Two campaigns want the same agent
Write
Inbound may interrupt
the shared pod.
Admin
Protect
Predictive agents are
not in that pod.
Admin
Priority
The Skill Transfer
priority is set on
Inbound
Mode
The shared pod is
progressive, not
Outbound
Read
Open the priority and
ratio topic before
Admin
Watch
Abandon and service
level the next day.
Admin
Priority without a sentence is a guess.
Sources and go deeper
Inbound campaigns
.
vendor
. last checked 2026-10.
Skill groups
.
vendor
. last checked 2026-10.
confirm
. The numeric behavior of campaign priority and ratio settings is in a guide topic this lab did not quote. Do not copy a ratio from the simulator into that dialog. last checked 2026-10.