If/Else is two ways. Case is more
Open or closed
Value
A variable says whether
you are open.
Clock
True
The open path plays.
If/Else
False
The closed path plays.
If/Else
Third
A holiday path does not
fit in two branches.
Script
Case
Case carries the third
path.
Script
Review
Someone else can read
it.
Script
Pick the module that matches the count.
Sources and go deeper
If/Else module
.
vendor
. last checked 2026-10.
IVR modules
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.