Skill Transfer has more than a skill name
One skill, on purpose
One
Only Billing is
selected.
Script
Offer
Billing agents are
eligible.
Queue
Many
Adding Sales means
either skill can take
Script
Blur
The article says one
skill keeps reports
Report
None
No selection uses the
Default queue.
Queue
Pause
Pause seconds are not
hold.
Report
Count them in the editor.
Sources and go deeper
Skill Transfer functions
.
community
. last checked 2026-10.
Skill Transfer module chapter
.
vendor
. last checked 2026-10.
Pause before transfer
.
community
. last checked 2026-10.
confirm
. The article says six tabs and then lists seven names. The editor is the count that matters. last checked 2026-10.