One screen is the product
A call arrives
Connect
Voice is on the desktop.
Caller
Text
Transcription runs if
that feature is on.
Desktop
Assist
Suggestions appear in
the same place.
Desktop
CRM
Context is the adapter
or the SDK.
Desktop
Stay
No second product is
required for the basic
Agent
Tab
A leftover tab is a
deployment gap.
Agent
Product language, not a promise of every AI model.
Sources and go deeper
Agent Desktop
.
vendor
. last checked 2026-10.
Five9 Engage
.
vendor
. last checked 2026-10.