WEM lives in the same desktop
Break starts
Plan
The schedule says break.
WEM
Show
Plus shows the schedule.
Desktop
Leave
They go Not Ready or the
schedule pulls them.
Agent
Count
They are not a free
agent.
Dialer
Eval
An evaluation can be
reviewed in the same
Supervisor
CRM
A connector can show the
same actions in the CRM.
Admin
The person can see the plan.
Sources and go deeper
Agent Desktop
.
vendor
. last checked 2026-10.
Workforce engagement management
.
vendor
. last checked 2026-10.