Contain, or hand back with context
The bot cannot refund
Fail
The refund is out of
scope.
Bot
Branch
The failure branch is
drawn.
IVR
Set
A variable records the
reason.
IVR
Skill
Skill Transfer names
Billing.
IVR
See
The desktop shows the
reason.
Agent
Later
A reporting call
variable was enabled if
Report
Both endings are designed.
Sources and go deeper
Five9 Engage
.
vendor
. last checked 2026-10.
IVR modules
.
vendor
. last checked 2026-10.
Call variables for reporting
.
community
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.