# Contain, or hand back with context

- Both endings are designed.

## Sources and go deeper

- [Five9 Engage](https://www.five9.com/platform/self-service-and-engagement). vendor. last checked 2026-10.
- [IVR modules](https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/modules/_ch-modules.htm). vendor. last checked 2026-10.
- [Call variables for reporting](https://community.five9.com/s/article/Administrator-Enabling-Call-Variables-for-Reporting?language=en_US). community. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.