Salesforce modules inside the IVR
Look up a balance before the agent
ID
Digits identify the
account.
Caller
SF
The Salesforce module
queries.
IVR
Var
A variable holds the
result.
IVR
Skill
Then the agent is
offered.
IVR
Adapter
The Plus adapter shows
the record again, live.
Agent
Two
Both were tested. They
are not one config.
Admin
Both can say Salesforce.
Sources and go deeper
IVR modules
.
vendor
. last checked 2026-10.
XML web service IVR example
.
vendor
. last checked 2026-10.
Agent Desktop
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.