Scripts are rebuilt in modules
The old script has four boxes
Boxes
The Cisco flow is listed
in plain language.
Read
Play
The greeting is a Play
module.
Module
Menu
The menu is a Menu.
Module
If
The hours check is
If/Else or Case.
Module
Skill
The queue is a Skill
Transfer with one skill.
Module
Export
The learning export is
labeled as not a VCC
Test
Each Cisco step becomes a named module.
Sources and go deeper
IVR modules
.
vendor
. last checked 2026-10.
Inbound campaigns
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.
confirm
. Module mapping from UCCX steps is instructional. Validate every script in a domain. last checked 2026-10.