Analytics is a sweep across interactions
A phrase spikes
Happen
Many contacts mention a
fee.
Calls
Search
Ad hoc word search is on
the list.
Analytics
Bucket
Automatic categorization
is on the list.
Analytics
Feel
Emotion and sentiment
are named.
Analytics
Percent
The percent stays
attached to its page.
Reader
Separate
A survey is still a
different piece.
Action
The pages do not match word for word.
Sources and go deeper
Workforce engagement management
.
vendor
. last checked 2026-10.
Quality management
.
vendor
. last checked 2026-10.
confirm
. The WEM page says 100 percent of captured interactions and 100 percent call transcription. The quality page says up to 100 percent. This lesson does not merge them. last checked 2026-10.