A contact center is not a phone system
Outbound build order
Skills
Create the queues agents
will belong to.
Admin
Users
Profiles, then accounts.
Admin
Lists
Fields, then reconciled
lists.
Admin
Codes
Dispositions the dialer
and the reports share.
Admin
Profile
ANI and list behavior
sit on the profile.
Admin
Campaign
Create the campaign and
attach one profile.
Domain
Published planning order, before the campaign exists.
Sources and go deeper
Planning your implementation
.
vendor
. last checked 2026-10.
Skill groups
.
vendor
. last checked 2026-10.
RFC 3261, SIP: Session Initiation Protocol
.
rfc
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.