Roles on the floor
Who can do what
Agent
Takes the contact from a
skill.
User
Supervisor
May also belong to a
skill group.
User
Admin
Builds campaigns,
scripts, and users.
User
Deny
A report menu stays
hidden without the
VCC
Permission
Call-variable edits need
an explicit permission.
User
Audit
Write the role next to
every login in the
VCC
Separate the person from the permission.
Sources and go deeper
Skill groups
.
vendor
. last checked 2026-10.
Generating standard reports
.
community
. last checked 2026-10.