Reason codes, voicemail, and what admin is not
A message lands on a skill
Queue
The caller chooses
voicemail or times out.
Caller
Mailbox
The skill group receives
the message.
Skill
Greeting
The greeting is the
skill audio, not the
Skill
Listen
Someone with access
works the message.
Supervisor
Not Ready
A preview timeout can
force this state.
Agent
Report
Look at skill and agent
reports before the
Admin
Configure the object that exists.
Sources and go deeper
Skill groups
.
vendor
. last checked 2026-10.
TCPA manual touch
.
community
. last checked 2026-10.
Telephone Consumer Protection Act of 1991
.
wikipedia
. last checked 2026-10.