The script is the inbound product
From greeting to agent
Hello
The Play or Menu
greeting runs.
Caller
Branch
Digits or speech pick a
path.
IVR
Data
A lookup can read the
contact.
IVR
Queue
Skill Transfer places
the caller.
IVR
Answer
The script is complete.
Agent
Else
Voicemail or a
third-party forward is
IVR
From the inbound campaign topic.
Sources and go deeper
Inbound campaigns
.
vendor
. last checked 2026-10.
Skill Transfer functions
.
community
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.
confirm
. A post-call survey exists as a campaign-admin topic title in the docs tree. This lesson does not describe its screens. Open that topic before you design one. last checked 2026-10.