Pause before the next call
Back-to-back calls
Next
Another caller is
already waiting.
Queue
Select
An agent becomes free
and is selected.
VCC
Pause
The configured seconds
elapse.
VCC
Offer
The call arrives after
the pause.
Agent
Report
Those seconds are not On
Hold.
VCC
Zero
A 0 value removes the
connecting bar.
Agent
A breath for the agent, not an On Hold statistic.
Sources and go deeper
Pause before transfer
.
community
. last checked 2026-10.
Skill Transfer functions
.
community
. last checked 2026-10.