Progressive keeps one call per free agent
A free agent
Free
The agent is available.
Agent
One
One number is placed for
that agent.
Dialer
Reserve
The agent is not offered
a second line.
Dialer
Miss
No answer releases the
agent.
Dialer
Hit
A live person is
connected.
Dialer
Talk
Occupancy rises without
an abandon pile.
Agent
Read both before you argue.
Sources and go deeper
Outbound product page
.
vendor
. last checked 2026-10.
Dialer product page
.
vendor
. last checked 2026-10.
confirm
. Five9 publishes both 'one customer per available agent' and 'adaptively control dialing pace' for progressive. This lab does not know which sentence the current build implements. last checked 2026-10.